We've extended our Returns Policy for Christmas 2013. Orders placed from 1 December 2013 can be returned up until 31 January 2014 and are subject to our returns policy.
Virgos Lounge accepts returns and exchanges of unwanted items within 14 days of receipt.
Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Please email email@example.com for instructions on how to return an item.
Please email firstname.lastname@example.org with "RETURNS" in the subject line and your name, five-digit order number and reason for return in the email for instructions on how to return an item. All requests for returns made after the 14-day period will be denied. We do not provide free returns nor do we refund shipping.
ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND WILL BE PROCESSED WITHIN 10-14 WORKING DAYS. We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.
Please be advised that it may take between 3-5 working days for any funds due to reflect in your banking statement. Unfortunately this is out of our control, but dependent on your banking service provider. Original shipping charges are non-refundable.
Any customs or import duties charged on international returns will be charged to the sender except the returned item is fault. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
If you would like to exchange an item, we suggest you place a new order for the item you want to ensure that it is in stock. We will refund the cost of the returned merchandise back to your original form of payment.
To cancel orders please notify Customer Care within 2 hours of ordering